Overview
At Techpower Solutions, we are committed to providing you with high-quality embedded systems and electrical engineering study materials. We understand that occasionally you may need to return or exchange a product. Please review our return policy below to ensure a smooth and hassle-free process.
1. Eligibility for Returns
We accept returns for both digital and physical products under the following conditions:
- Digital Products: Refunds are only available if the material was purchased within the last 14 days, and if the content has not been downloaded or accessed.
- Physical Products: Returns are accepted within 30 days of purchase, provided the item is in its original condition, unused, and in its original packaging.
2. Non-Returnable Items
The following items are not eligible for return:
- Digital products that have been accessed or downloaded.
- Sale items or discounted products.
- Custom orders or personalized study materials.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support at support@techpowersolutions.in with your order number and reason for the return.
- Approval: Our team will review your request and, if approved, provide you with a return authorization number (RMA) and further instructions.
- Return Shipping: For physical products, you will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
- Partial Refunds: If the returned item shows signs of use or is not in its original condition, a partial refund may be granted at our discretion.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@techpowersolutions.in.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank account or contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@techpowersolutions.in
7. International Returns
If you are returning a product from outside [Your Country], please note that return shipping fees may vary, and customs duties may apply. We are not responsible for any customs fees incurred during the return process.
8. Contact Information
If you have any questions about our return policy, please contact us: