Refund Policy

Overview

At Techpower Solutions, your satisfaction is our top priority. We strive to provide high-quality embedded systems and electrical engineering study materials, but we understand that there may be situations where you require a refund. Please read our refund policy carefully to understand your rights and how we can assist you.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Digital Products: Refunds are available within 14 days of purchase if the content has not been downloaded or accessed. Once a digital product has been downloaded or accessed, it is considered used and is no longer eligible for a refund.
  • Physical Products: Refunds are available within 30 days of purchase, provided the item is returned in its original condition, unused, and in its original packaging.

2. Non-Refundable Items

Certain products and services are not eligible for refunds:

  • Digital products that have been downloaded or accessed.
  • Sale items or products purchased at a discount.
  • Custom orders, personalized materials, or special requests.

3. Refund Process

To request a refund, please follow these steps:

  • Contact Us: Email our customer support at support@techpowersolutions.in with your order number and reason for the refund request.
  • Approval: Our team will review your request and notify you of the approval or rejection of your refund.
  • Return of Physical Products: If you are returning a physical product, we will provide instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.

4. Processing Refunds

If your refund is approved:

  • Digital Products: The refund will be processed within 5-10 business days and credited to your original method of payment.
  • Physical Products: Upon receipt and inspection of the returned item, we will process your refund within 5-10 business days. The refund will be credited to your original method of payment.

5. Partial Refunds

Partial refunds may be granted in certain circumstances:

  • If the returned physical item is not in its original condition, is damaged, or is missing parts not due to our error.
  • If a digital product was partially accessed before the refund request.

6. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account or contact your credit card company, as it may take some time for the refund to be officially posted.
  • If you still haven’t received your refund after a reasonable period, please contact us at support@techpowersolutions.in.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@techpowersolutions.in

8. International Refunds

For customers outside India, please be aware that refund processing times may vary depending on your location. Additionally, any customs duties or fees associated with returns are the responsibility of the customer.

9. Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact us: